IS

Feng, Yue

Topic Weight Topic Terms
0.512 reviews product online review products wom consumers consumer ratings sales word-of-mouth impact reviewers word using
0.175 advertising search online sponsored keywords sales revenue advertisers ads keyword organic advertisements selection click targeting
0.126 research study different context findings types prior results focused studies empirical examine work previous little
0.119 effects effect research data studies empirical information literature different interaction analysis implications findings results important

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Ba, Sulin 1 Huang, Lihua 1 Lu, Xianghua 1
keyword sponsored search 1 online coupon 1 online review 1 product price 1
product sales 1 promotional marketing 1 word of mouth 1

Articles (1)

Promotional Marketing or Word-of-Mouth? Evidence from Online Restaurant Reviews. (Information Systems Research, 2013)
Authors: Abstract:
    The value of promotional marketing and word-of-mouth (WOM) is well recognized, but few studies have compared the effects of these two types of information in online settings. This research examines the effect of marketing efforts and online WOM on product sales by measuring the effects of online coupons, sponsored keyword search, and online reviews. It aims to understand the relationship between firms' promotional marketing and WOM in the context of a third party review platform. Using a three-year panel data set from one of the biggest restaurant review websites in China, the study finds that both online promotional marketing and reviews have a significant impact on product sales, which suggests promotional marketing on third party review platforms is still an effective marketing tool. This research further explores the interaction effects between WOM and promotional marketing when these two types of information coexist. The results demonstrate a substitute relationship between the WOM volume and coupon offerings, but a complementary relationship between WOM volume and keyword advertising.